Why We Keep This Simple on Purpose
A confusing return process discourages people from ordering online in the first place. We've deliberately kept BLISS's policy straightforward, because the point of a good returns process is to remove risk from a customer's decision, not add more of it.
When an Exchange Makes Sense
If a piece like our Black Denim 10 Pocket pant or a Solid Half Sleeve Tee arrives and the size isn't right, an exchange for a different size is the most common resolution — especially given that our sizing guide (see our sizing guide post) is designed to minimize this, but it still happens.
What Condition Items Need to Be In
For an exchange or return, items need to be unworn, unwashed, and with tags still attached — standard practice that protects the next customer as much as it protects the process.
How to Start the Process
Reach out through BLISS's official contact channels with your order details as the first step — having your order number ready speeds up the resolution significantly.
Timeframes to Keep in Mind
Exchanges and returns work best when initiated soon after delivery rather than weeks later — check the specific policy page for exact timeframes, since these can be updated from time to time.
What Happens With Cash on Delivery Orders
Since many BLISS orders come through cash on delivery, exchanges typically involve arranging a pickup of the original item alongside delivery of the replacement size or piece.
Damaged or Incorrect Items
If an item like a Contrast Hoodie or a printed tee arrives with a defect or the wrong item was shipped, that's handled differently and more urgently than a standard size exchange — flag it immediately through the same contact channels.
What We're Still Working to Improve
Return and exchange logistics are an area we keep refining, particularly around turnaround time — feedback from customers who've gone through the process directly shapes those improvements.
Shop with Less Risk at BLISS
Browse BLISS's full catalog knowing that a wrong size isn't a dead end — check the sizing guide first, and know the exchange process is there if needed.